CLIENT TESTIMONIALS
HERE'S WHAT THEY THINK AFTER THEY EXPERIENCED THE
"HALL-way" OF BUYING OR SELLING A HOME!
Dear Charleen
Well, you promise in your survey a stamped addressed envelope and I don’t see that attached in the email, so I will have to be brutally honest. Did you deliver on what you promised? No you did not!
”You delivered 150 per cent.. we were a family in need and you delivered everything you promised and so much more. You didn’t just deliver that because we were Brits and your family knew my family; you delivered because that’s the person you are. Despite a five hour time difference, you answered my calls and emails in and outside of office hours. You communicated at weekends, and both our Blackberrys may yet be the curse of us!!
But you were there for us, you helped in ways we couldn’t possibly have expected and I would have no hesitation at all in recommending your services to any potential clients. if ever a potential client desires a reference on you – put him or her in touch, by email or to my mobile phone. You were a delight to work with and the most hard working estate agent ( English terminology) I have ever worked with.
You are genuine, sincere, honest, reliable and so much more.
And through your good offices and determination to sell my aunt’s house you were ready to complete ( more English terminology) on the deal while all other realtors around you were still wallowing around in the mud. You are leaps and bounds ahead of all other realtors I have ever had the privilege to meet.
My family thanks you sincerely for everything you did for us to ensure as smooth a transaction as possible in double quick time. We are indebted to you and wish you all the success your professionalism deserves in the coming years. if I was selling another house in town, rest assured, I’d be selling it ‘the Hall Way”..
with every best wish and renewed thanks
G Cullum
London
England
ps... here’s the survey result. 10s in every category
K Eshenour from Hummelstown & New York wrote, "you did everything possible to sell my home. I know you agonized over the sale as much as I did. As I told you before, you have found your niche. You are in the career I believe God gave you the talents for. Thank you for all you have done and for your friendship! Keep in touch!"
Everystep of the process exceeded my expectations. You are about your clients and that makes the world of difference. We trust you to look out for us and that means alot when buying or selling a home. -K & H Wenzel, Middletown
You were very easy to talk to about what I was looking for and helped me find a great house. You were also very easy to contact and really helped me during the long short sale process. Thank you for being so kind and informative during the stressful time. -A Beck, Lebanon
Thanks for everything, You were very professional and organized. This whole transaction was done very smoothly and effortlessly. Thank you! M Sprucebank, Mechanicsburg
You are a great listener and very determined to find my perfect home. I am finally home and very comfortable. Thank you so much! and don't change anything.... C Johnson, Harrisburg
Helped explain the process, deal with issues when they arose and where always there to answer questions! L Marsh, Harrisburg
Charleen, You go above and beyond to please clients. Diligent and thorough. Excellent Ethics and committment. Thank You! K Bentz, New Cumberland
Charleen, Your professionalism & patience are the two greatest qualities that helped us through the process. Thank you so much! D & M MacIntyre, Harrisburg
Thank you for your help in selling our new constructed duplex. Thanks for always being there when needed. O & R Strausser, Grantville
Answering questions, getting back to phone messages, being at the end of the phone at anytime. Making yourself available. The one thing we would ask you to change is: Having OTHER REALTORS respect the seller's property such as putting the shower curtain back the way they found it and turn off the lights only leave lights on that were originally on. A & J Ringquist, Mechanicsburg
The second time A & J Ringquist of Mechanicsburg used Charleen as their REALTOR they wrote what she did well was to "Make sure all paperwork and parties involved were up to date."
C & T Cogan of Hummelstown wrote when asked "If you were in charge of my business, what's one thing you'd change? Their answer was "Location" (and Charleen did just that in July 2009 changed from a Harrisburg office to Coldwell Banker in Hershey) C & T also wrote you were very informational, patient, not pushy,very sweet and understanding.
You listened to what I was looking for, were very available, and helped me keep a sense of humor when things looked bleak. Change? Those "selling" need to be accountable when it comes to how they list their properties. B Hannawalt, Harrisburg
Great Communication with us as went through the process of selling our home and buying our new home. You answered all our questions. –M & S Bemis, Harrisburg/Hummelstown
Help secure a line of credit. I had no idea where to turn...you came through. And Thank you for all your help during these months of buying and selling. I really appreciated your honest, professional and prompt help to the many issues which came our way. With all the changes in the housing market since my last move, I was really lost in the beginning. Best wishes to you for many happy and productive years in real estate! -B Haak, Mechanicsburg
G Heverling from Enola wrote, when asked in a Client Satisfaction Survey, "What did I do well?" ~Personable, responsive to my needs, communicated well, knowledgable about the housing industry as it relates to the current state of the economy!
J Weaver from Mechanicsburg wrote, when asked in a Client Satisfaction Survey, "If you were in charge of my business, what's one thing you'd change?" ~Wouldn't change a thing! You were awesome! Couldn't have asked for better service!
A & D Cooper from Hummelstown wrote you are an exceptional business woman. You took into consideration our personal situation and treated us like we were your only customer. We could have not gotten through this difficult time without you!
